:root{--brand:#1d7bf2;--brand-dark:#0f5fd0;--brand-soft:#e8f1fe;--navy:#0b1f44;--text:#0f172a;--muted:#64748b;--border:#e2e8f0;--bg:#f3f6fb;--card:#fff;--danger:#dc2626;--success:#15803d;--warning:#b45309;--radius:10px;--shadow:0 1px 2px #0f172a0d, 0 1px 3px #0f172a0f;color:var(--text);font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;font-size:14px;line-height:1.5}*{box-sizing:border-box}body{background:var(--bg);margin:0}a{color:var(--brand);text-decoration:none}a:hover{text-decoration:underline}h1,h2,h3{color:var(--navy);margin:0;line-height:1.25}h1{font-size:24px;font-weight:700}h2{margin-bottom:12px;font-size:16px;font-weight:600}h3{font-size:15px;font-weight:600}hr{border:0;border-top:1px solid var(--border);margin:16px 0}code{background:#f1f5f9;border-radius:4px;padding:1px 5px;font-size:12.5px}.muted{color:var(--muted)}.small{font-size:12.5px}.center{text-align:center}.spacer{flex:1}.stack{flex-direction:column;gap:14px;display:flex}.topbar{border-bottom:1px solid var(--border);z-index:10;background:#fff;position:sticky;top:0}.topbar-inner{align-items:center;gap:28px;max-width:1240px;height:64px;margin:0 auto;padding:0 20px;display:flex}.brand{align-items:center;gap:10px;display:flex;text-decoration:none!important}.brand img{height:30px;display:block}.brand-sub{color:var(--muted);border-left:1px solid var(--border);padding-left:10px;font-size:15px;font-weight:500}.nav{flex:1;gap:4px;display:flex}.nav a{color:#334155;border-radius:8px;padding:8px 12px;font-weight:500;text-decoration:none}.nav a:hover{background:#f1f5f9}.nav a.active{background:var(--brand-soft);color:var(--brand-dark)}.user-menu{align-items:center;gap:8px;display:flex}.user-chip{color:var(--text);border-radius:999px;align-items:center;gap:10px;padding:4px 10px 4px 4px;display:flex;text-decoration:none!important}.user-chip:hover,.user-chip.active{background:#f1f5f9}.user-chip-text{flex-direction:column;line-height:1.2;display:flex}.user-chip-text small{color:var(--muted);font-size:11.5px}.avatar{background:var(--navy);color:#fff;border-radius:50%;place-items:center;width:32px;height:32px;font-size:12px;font-weight:600;display:grid}.container{max-width:1240px;margin:0 auto;padding:28px 20px 60px}.page.narrow{max-width:820px}.page-header{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:20px;display:flex}.page-header p{margin:4px 0 0}.breadcrumbs{color:var(--muted);margin-bottom:8px;font-size:13px}.meta-line{flex-wrap:wrap;align-items:center;gap:8px;margin-top:8px;display:flex}.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:20px}.card+.card{margin-top:16px}.stack>.card+.card{margin-top:0}.card-header{justify-content:space-between;align-items:center;gap:8px;margin-bottom:12px;display:flex}.card-header h2{margin:0}.table-card{padding:0;overflow-x:auto}.grid-2{grid-template-columns:minmax(0,3fr) minmax(0,2fr);align-items:start;gap:20px;display:grid}.empty{text-align:center;color:var(--muted);padding:40px}.field{flex-direction:column;gap:6px;display:flex}.field-label{color:#334155;font-size:13px;font-weight:500}.field-hint{color:var(--muted);font-size:12px}.form-grid{grid-template-columns:1fr 1fr;gap:14px;display:grid}.form-grid .full{grid-column:1/-1}input:not([type=checkbox]),select,textarea{font:inherit;color:var(--text);background:#fff;border:1px solid #cbd5e1;border-radius:8px;width:100%;padding:9px 11px;transition:border-color .15s,box-shadow .15s}textarea{resize:vertical;min-height:80px}input:focus,select:focus,textarea:focus{border-color:var(--brand);outline:none;box-shadow:0 0 0 3px #1d7bf226}input[readonly]{background:#f8fafc}.checkbox{cursor:pointer;align-items:flex-start;gap:10px;display:flex}.checkbox input{width:16px;height:16px;accent-color:var(--brand);margin-top:3px}.actions{justify-content:flex-end;align-items:center;gap:10px;display:flex}.button-row{flex-wrap:wrap;gap:8px;display:flex}.btn{font:inherit;cursor:pointer;white-space:nowrap;border:1px solid #0000;border-radius:8px;justify-content:center;align-items:center;gap:6px;padding:9px 16px;font-weight:600;transition:background .15s,border-color .15s;display:inline-flex;text-decoration:none!important}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--brand);color:#fff}.btn-primary:hover:not(:disabled){background:var(--brand-dark)}.btn-secondary{color:var(--navy);background:#fff;border-color:#cbd5e1}.btn-secondary:hover:not(:disabled){background:#f8fafc;border-color:#94a3b8}.btn-ghost{color:#334155;background:0 0}.btn-ghost:hover{background:#f1f5f9}.btn-danger-ghost{color:var(--danger);background:0 0;border-color:#fecaca}.btn-danger-ghost:hover{background:#fef2f2}.btn-sm{padding:6px 11px;font-size:13px}.btn-block{width:100%}.link{font:inherit;color:var(--brand);cursor:pointer;text-align:left;background:0 0;border:0;align-items:center;gap:6px;padding:0;display:inline-flex}.link:hover{text-decoration:underline}.icon-btn{color:var(--muted);cursor:pointer;background:0 0;border:0;border-radius:4px;padding:2px 6px}.icon-btn:hover{color:var(--text);background:#f1f5f9}.icon-btn.danger:hover{color:var(--danger);background:#fef2f2}.alert{border:1px solid;border-radius:8px;margin-bottom:12px;padding:10px 14px;font-size:13.5px}.stack>.alert{margin-bottom:0}.alert-error{color:#991b1b;background:#fef2f2;border-color:#fecaca}.alert-success{color:#166534;background:#f0fdf4;border-color:#bbf7d0}.alert-info{background:var(--brand-soft);color:#1e40af;border-color:#bfdbfe}.alert-warning{color:#92400e;background:#fffbeb;border-color:#fde68a}.linkbox{gap:8px;margin-top:8px;display:flex}.linkbox input{font-size:12.5px}.badge{white-space:nowrap;color:#334155;background:#f1f5f9;border-radius:999px;padding:2px 9px;font-size:12px;font-weight:600;display:inline-block}.status-Open{color:#1d4ed8;background:#dbeafe}.status-InProgress{color:#6d28d9;background:#ede9fe}.status-WaitingForCustomer{color:#92400e;background:#fef3c7}.status-Resolved{color:#15803d;background:#dcfce7}.status-Closed{color:#475569;background:#e2e8f0}.prio-Low{color:#64748b;background:#f1f5f9}.prio-Normal{color:#0369a1;background:#e0f2fe}.prio-High{color:#c2410c;background:#ffedd5}.prio-Urgent{color:#b91c1c;background:#fee2e2}.user-Active{color:#15803d;background:#dcfce7}.user-Invited{color:#92400e;background:#fef3c7}.user-NotInvited{color:#64748b;background:#f1f5f9}.user-Inactive{color:#b91c1c;background:#fee2e2}.type-Portal{background:var(--brand-soft);color:var(--brand-dark)}.type-Contact{color:#7e22ce;background:#f3e8ff}.badge-ro{color:var(--muted);background:#f1f5f9;margin-left:8px;font-size:11px;font-weight:500}.table{border-collapse:collapse;width:100%}.table th{text-align:left;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);border-bottom:1px solid var(--border);background:#f8fafc;padding:11px 16px;font-size:12px;font-weight:600}.table td{vertical-align:middle;border-bottom:1px solid #f1f5f9;padding:12px 16px}.table tr:last-child td{border-bottom:0}.table.clickable tbody tr{cursor:pointer}.table.clickable tbody tr:hover{background:#f8fafc}.table .num{text-align:right}.table tr.inactive td{opacity:.55}.subject{color:var(--navy);font-weight:600}.toolbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;display:flex}.toolbar>input[type=search]{max-width:320px}.toolbar-right{flex-wrap:wrap;gap:8px;display:flex}.toolbar-right select{width:auto}.toolbar-right input{width:240px}.tabs{background:#e9eef5;border-radius:9px;gap:2px;padding:3px;display:inline-flex}.tabs button{font:inherit;cursor:pointer;color:#475569;background:0 0;border:0;border-radius:7px;align-items:center;gap:6px;padding:6px 14px;font-weight:500;display:inline-flex}.tabs button.active{color:var(--navy);box-shadow:var(--shadow);background:#fff}.count{background:#0f172a14;border-radius:999px;padding:0 7px;font-size:11.5px}.stats{grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:18px;display:grid}.stat{font:inherit;text-align:left;border:1px solid var(--border);border-radius:var(--radius);cursor:pointer;box-shadow:var(--shadow);background:#fff;flex-direction:column;padding:14px 16px;display:flex}.stat:hover{border-color:#93c5fd}.stat.active{border-color:var(--brand);box-shadow:0 0 0 2px #1d7bf226}.stat-value{color:var(--navy);font-size:24px;font-weight:700}.stat-label{color:var(--muted);font-size:12.5px}.segmented{border:1px solid #cbd5e1;border-radius:8px;width:fit-content;display:inline-flex;overflow:hidden}.segmented button{font:inherit;cursor:pointer;color:#475569;background:#fff;border:0;border-right:1px solid 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solid #cbd5e1;border-radius:8px;flex-wrap:wrap;align-items:center;gap:6px;padding:6px 8px;display:flex}.tag-input:focus-within{border-color:var(--brand);box-shadow:0 0 0 3px #1d7bf226}.tag-input input{flex:1;min-width:160px;box-shadow:none!important;border:0!important;padding:2px 4px!important}.type-picker{grid-template-columns:1fr 1fr;gap:10px;display:grid}.type-option{cursor:pointer;border:1px solid #cbd5e1;border-radius:8px;align-items:flex-start;gap:10px;padding:10px 12px;display:flex}.type-option>span{flex-direction:column;display:flex}.type-option input{accent-color:var(--brand);margin-top:3px}.type-option.active{border-color:var(--brand);background:var(--brand-soft)}.lang-switch{border:1px solid var(--border);background:#fff;border-radius:7px;display:inline-flex;overflow:hidden}.lang-switch button{font:inherit;color:var(--muted);cursor:pointer;background:0 0;border:0;padding:4px 8px;font-size:12px;font-weight:600}.lang-switch button+button{border-left:1px solid var(--border)}.lang-switch button.active{background:var(--navy);color:#fff}.auth-lang{position:absolute;top:16px;right:16px}.auth-page{background:radial-gradient(1200px 600px at 50% -10%, #dbeafe 0%, var(--bg) 60%);flex-direction:column;justify-content:center;align-items:center;min-height:100vh;padding:24px 16px;display:flex}.auth-card{border:1px solid var(--border);background:#fff;border-radius:14px;width:100%;max-width:400px;padding:32px;box-shadow:0 10px 30px #0b1f4414}.auth-logo{height:40px;margin:0 auto;display:block}.auth-tag{text-align:center;color:var(--muted);letter-spacing:.12em;text-transform:uppercase;margin:6px 0 22px;font-size:11px;font-weight:500}.auth-card h1{font-size:20px}.auth-subtitle{margin:6px 0 20px}.auth-footer{margin-top:20px;font-size:12px}.loading{color:var(--muted);justify-content:center;align-items:center;gap:10px;padding:30px;display:flex}.spinner{border:2px solid #cbd5e1;border-top-color:var(--brand);border-radius:50%;width:18px;height:18px;animation:.7s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}@media (width<=900px){.grid-2,.ticket-layout{grid-template-columns:1fr}.sidebar{position:static}.stats{grid-template-columns:repeat(3,1fr)}.user-chip-text,.brand-sub{display:none}}@media (width<=600px){.topbar-inner{gap:12px;padding:0 12px}.brand img{height:24px}.nav a{padding:6px 8px}.container{padding:20px 12px 40px}.form-grid{grid-template-columns:1fr}.stats{grid-template-columns:repeat(2,1fr)}.toolbar-right,.toolbar-right input,.toolbar>input[type=search]{width:100%;max-width:none}.page-header{flex-direction:column}.details,.type-picker{grid-template-columns:1fr}}